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Terms of Service

Last updated: September 30, 2026

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the NeighborFit website, applications, and services (collectively, the "Service") operated by NeighborFit ("NeighborFit", "we", "us", or "our"). Please read these Terms carefully. By creating an account or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy.

1. Acceptance of Terms

By accessing or using the Service, you confirm that you can form a binding contract with NeighborFit, that you accept these Terms, and that you agree to comply with them. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to that organization. If you do not agree to these Terms, you may not use the Service.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account and use the Service. The Service is not directed to children, and you may not use it if you are under 13 years of age. By using the Service you represent that you meet these requirements.

3. Description of Service

NeighborFit is a map-first, AI-augmented neighborhood intelligence platform. It aggregates publicly available data — such as flood zones, zoning, crime incidents, building permits, demographics, and environmental records — and presents it through an interactive map with AI-assisted analysis. Charleston, SC is the initial coverage area. The Service is an informational and research tool only. It does not provide legal, financial, real-estate, insurance, medical, or other professional advice.

4. Accounts and Registration

To access certain features you must create an account. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorized use of your account or any other breach of security. We are not liable for any loss arising from unauthorized use of your account.

5. Subscriptions, Trials, and Billing

Certain features require a paid subscription. New accounts may include a free trial period; if you do not cancel before the trial ends, your subscription will begin and the applicable fee will be charged.

  • Payment. Subscriptions are billed on a recurring basis (for example, monthly) through our third-party payment processor, Stripe. By subscribing, you authorize us and Stripe to charge your payment method for the applicable fees and taxes.
  • Renewal. Subscriptions automatically renew at the end of each billing period unless you cancel beforehand.
  • Cancellation. You may cancel at any time from your account settings or the billing portal. Cancellation takes effect at the end of the current billing period, and you will retain access until then.
  • Refunds. Except where required by law, fees are non-refundable and partial periods are not prorated.
  • Price changes. We may change our fees on a prospective basis with reasonable notice; changes will not affect the billing period in which they are announced.
  • Failed payments. If a charge fails, we may suspend or downgrade your access until payment is resolved.

6. Acceptable Use

You agree not to, and not to permit others to:

  • Use the Service for any unlawful, harmful, or fraudulent purpose;
  • Attempt to gain unauthorized access to the Service, other accounts, or our systems or networks;
  • Interfere with, disrupt, or place an unreasonable load on the Service or its infrastructure;
  • Reverse engineer, decompile, scrape, or attempt to extract source code except to the extent permitted by law;
  • Use the Service to build a competing product or to resell or redistribute data without our written permission;
  • Use automated means to access the Service in a manner that sends more requests than a human could reasonably produce;
  • Upload or transmit malware, or use the Service to violate the privacy or rights of others.

We may investigate and take appropriate action, including suspension or termination, against anyone who violates this section.

7. User Content and Sessions

The Service may allow you to create research sessions, save findings, and generate shareable links ("User Content"). You retain ownership of your User Content. You grant NeighborFit a worldwide, non-exclusive, royalty-free license to host, store, process, and display your User Content solely to operate and improve the Service. You are responsible for your User Content and represent that you have the rights necessary to submit it. If you create a public share link, you understand that anyone with the link may view the shared session.

8. Data Accuracy and No Professional Advice

The data presented through the Service is drawn from public and third-party sources and may be incomplete, outdated, or inaccurate. AI-generated summaries and analyses may contain errors. You should independently verify any information before relying on it, and you should consult qualified professionals for decisions involving real estate, insurance, finance, legal matters, or safety. NeighborFit does not warrant the accuracy, completeness, timeliness, or reliability of any data or analysis provided through the Service.

9. Third-Party Services and Data

The Service integrates third-party services and data sources, including but not limited to Supabase (data storage and authentication), Stripe (payments), OpenAI (AI processing), map tile providers, and government and public GIS data providers. Your use of those services may be subject to their own terms and policies. We are not responsible for third-party services or the accuracy of third-party data.

10. Intellectual Property

The Service, including its software, design, text, graphics, and other content (excluding User Content and third-party data), is owned by NeighborFit and is protected by copyright, trademark, and other laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes. No rights are granted except as expressly set out in these Terms.

11. Termination

You may stop using the Service and delete your account at any time from your account settings. We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, if required by law, or to protect the Service or other users. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including Sections 8, 10, 12, 13, and 14) will survive.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DATA OR ANALYSIS WILL BE ACCURATE OR RELIABLE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEIGHBORFIT AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE OR (B) ONE HUNDRED U.S. DOLLARS ($100).

14. Indemnification

You agree to indemnify and hold harmless NeighborFit and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, your User Content, or your violation of these Terms or applicable law.

15. Changes to the Service and Terms

We may modify or discontinue the Service, in whole or in part, at any time. We may also update these Terms from time to time. If we make material changes, we will provide notice through the Service or by email and update the "Last updated" date above. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of the State of South Carolina, United States, without regard to its conflict-of-law rules. You agree to the exclusive jurisdiction of the state and federal courts located in Charleston County, South Carolina for any dispute not subject to arbitration or that is otherwise permitted to be brought in court.

17. Contact

If you have questions about these Terms, contact us at legal@neighborfit.app.